QA - Conversational AI (Chatbot & IVR) System-Banking

Key Responsibilities:

•  Test Planning & Execution:
• Develop comprehensive test plans, test cases, and test scripts based on functional and non-functional requirements.
• Execute manual and automated tests, including functional, regression, integration, and performance testing.
• Document test results, defects, and inconsistencies in detail.
• Track and monitor test progress and generate comprehensive test reports.
• Defect Management:
• Log and track defects in a bug tracking system.
• Work closely with developers to troubleshoot and resolve identified defects.
• Conduct root cause analysis of defects to prevent future occurrences.
• Automation Testing:
• Develop and maintain automated test scripts using appropriate testing tools.
• Participate in the implementation and maintenance of the test automation framework.
• Requirement Analysis:
• Review and analyze functional and non-functional requirements to ensure testability and identify potential risks.
• Participate in requirements review meetings and provide feedback.
• Stakeholder Communication:
• Communicate effectively with developers, testers, business analysts, and other stakeholders.
• Clearly and concisely report testing progress and findings to project teams and management.
• Continuous Improvement:
• Stay abreast of the latest testing methodologies, tools, and technologies.
• Continuously improve testing processes and methodologies to enhance efficiency and effectiveness.