Help Desk & System Engineer ( Saudi )

  • SWATX
  • الرياض السعودية
  • Contract

وصف الوظيفة

Technical Support:

  • Providing first-line technical assistance to end-users for hardware, software, and network issues.
  • Troubleshooting and resolving technical problems via phone, email, or in person.
  • Walking users through problem-solving steps.
  • Escalating complex issues to higher-level support teams.
  • Maintaining a log of support requests and resolutions.

System Administration:

  • Installing, configuring, and maintaining computer systems and applications.
  • Managing user accounts and permissions.
  • Monitoring system performance and identifying potential issues.
  • Performing system backups and ensuring data security.
  • Implementing and maintaining network infrastructure.
  • Contributing to IT projects and upgrades.

متطلبات الوظيفة

  • He must have at least 6 years experience
  • He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud
  • Providing technical support for systems and networks and solving problems Effectively.
  • Managing, configuring and enabling assistance systems and networks To ensure continuity.
  • Implement security procedures and monitor network performance.
  • Provide technical guidance to users and achieve higher Satisfaction levels.

وظائف مشابهة