Help Desk & System Engineer ( Saudi )
- SWATX
- الرياض السعودية
- Contract
وصف الوظيفة
Technical Support:
- Providing first-line technical assistance to end-users for hardware, software, and network issues.
- Troubleshooting and resolving technical problems via phone, email, or in person.
- Walking users through problem-solving steps.
- Escalating complex issues to higher-level support teams.
- Maintaining a log of support requests and resolutions.
System Administration:
- Installing, configuring, and maintaining computer systems and applications.
- Managing user accounts and permissions.
- Monitoring system performance and identifying potential issues.
- Performing system backups and ensuring data security.
- Implementing and maintaining network infrastructure.
- Contributing to IT projects and upgrades.
متطلبات الوظيفة
- He must have at least 6 years experience
- He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud
- Providing technical support for systems and networks and solving problems Effectively.
- Managing, configuring and enabling assistance systems and networks To ensure continuity.
- Implement security procedures and monitor network performance.
- Provide technical guidance to users and achieve higher Satisfaction levels.