Provide technical assistance and support for users experiencing issues with computer systems, software, and hardware.
Respond to IT service requests in person, via phone, or through email in a timely and professional manner.
Diagnose and troubleshoot hardware and software issues, utilizing diagnostic tools and methodologies to resolve problems efficiently.
Install, configure, and maintain computer systems, applications, and peripherals to ensure optimal performance.
Provide end-user training on software applications, security best practices, and IT policies.
Monitor and maintain the daily performance of computer systems, ensuring minimal downtime.
Assist in troubleshooting network-related issues, including Local Area Networks (LAN), Wide Area Networks (WAN), and other IT systems.
Document and track IT support requests, resolutions, and recurring technical issues to improve incident response and service efficiency.
Follow up with users to ensure issues have been successfully resolved and provide further assistance if needed.
Analyze and generate reports on recurring IT malfunctions, identifying areas for improvement and recommending proactive solutions.
Ensure compliance with IT security policies and best practices while handling sensitive data and system configurations.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
1-3 years of experience in IT support, help desk, or a similar technical role.
Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite and enterprise applications.
Experience troubleshooting hardware issues, network connectivity problems, and peripheral devices.
Familiarity with Active Directory, VPNs, and remote desktop support tools.
Basic understanding of LAN/WAN networking principles, IP configurations, and firewalls.
Excellent problem-solving and analytical skills with the ability to work independently.
Strong customer service orientation and communication skills to interact with non-technical users.
Ability to prioritize and manage multiple support tickets efficiently in a fast-paced environment.

ملخص الوظيفة

Jr. Technical Support Engineer