Technical Analyst (Support) - Banking Sector
- TAWANTECH
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
Job Summary:
The Technical Analyst (Support) will be responsible for troubleshooting, maintaining, and supporting banking applications, core banking systems, and financial software. The ideal candidate will work closely with IT teams, vendors, and business units to resolve issues efficiently and ensure seamless banking operations.
Key Responsibilities:
- Provide technical support and troubleshooting for core banking applications and financial systems.
- Analyze, diagnose, and resolve system incidents, application errors, and performance issues.
- Coordinate with internal IT teams and third-party vendors to escalate and resolve critical issues.
- Monitor system performance, logs, and transactions to identify and prevent potential issues.
- Support banking operations by ensuring application availability, stability, and performance.
- Assist in system upgrades, patches, and deployments with minimal downtime.
- Document technical solutions, troubleshooting steps, and system configurations.
- Train and guide end-users on new features and system functionalities.
- Ensure compliance with banking security standards, risk policies, and IT governance.
متطلبات الوظيفة
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2-5 years of experience in technical support, IT operations, or application support within the banking or financial sector.
- Hands-on experience with core banking systems (e.g., Temenos T24, Finacle, Flexcube, or similar).
- Strong knowledge of SQL, databases (Oracle, SQL Server), and scripting (PowerShell, Python, or Bash).
- Familiarity with IT service management (ITSM) tools (e.g., ServiceNow, Jira, BMC Remedy).
- Understanding of banking operations, payment processing, and financial applications.
- Knowledge of networking, cloud environments (AWS, Azure), and security best practices is a plus.
- Ability to work under pressure and handle multiple technical issues simultaneously.
Preferred Skills:
- Experience with API integrations, middleware, and banking transaction systems.
- Knowledge of SWIFT, RTGS, and other financial messaging systems.
- Strong problem-solving skills and ability to work in a fast-paced banking environment.
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