Job Title: Part-Time Guest Relations Agent – Holiday Homes

Location: Dubai, UAE

Key Responsibilities:

Guest Check-in:
- Efficiently process guest check-ins and check-outs, ensuring a smooth and welcoming experience.
- Verify guest information, assign rooms (if applicable), and provide necessary information about the property.
Guest Assistance:
- Provide exceptional customer service by addressing guest inquiries, requests, and complaints in a professional and timely manner.
- Assist guests with information about the property, local attractions, transportation, and other services.
- Handle guest inquiries and call for help on simple matters, both in-person and through digital communication channels.
Support during Peak Times:
- Able to provide support during busy periods, including late night check ins, weekends or holidays, to accommodate guest needs.

Requirements:

Experience: Previous experience in customer service, hospitality, or guest relations, especially in a hotel or holiday home setting, is preferred.
Skills:
- Strong communication skills, both verbal and written.
- Ability to multi-task and handle high-pressure situations.
Personal Qualities: Friendly, approachable, and professional with a customer-first attitude.
Languages: English proficiency is required; knowledge of additional languages is a plus.
Flexibility: Ability to work flexible hours, including evenings, weekends, and public holidays.
Preferrably applicants with OWN visa and ability to reliably commute/travel even on late nights. With Driver’s License and own vehicle are highly preferred

This position is ideal for someone seeking flexible working hours and a dynamic role in the hospitality industry.

ملخص الوظيفة

Guest Relations Officer