وصف الوظيفة
The Support Specialist delivers both technical and operational assistance to vendors. This position is crucial in swiftly addressing support requests while ensuring high levels of customer satisfaction by diagnosing problems and keeping support documentation current.<\/p>
- Address support tickets efficiently.<\/p>
- Diagnose and resolve technical issues.<\/p>
- Refer complex problems to appropriate personnel when necessary.<\/p>
متطلبات الوظيفة
- Excellent communication skills, with the ability to guide users patiently
- Self-motivated with a drive for career growth in a tech startup
- Availability to work specified hours, including rotating weekends and holidays
- A college or university degree
- 1-3 years of professional or internship experience
- A positive attitude and eagerness to help customers
- Bonus for experience in customer support, technical education, account management, or writing