Purpose of the role

Implementation of CBRE workstream strategies within the account.

Main duties and responsibilities

Administrative Work

Co-ordination of sub-contractor files, ensuring they are statutorily compliant with requirements.
Purchase orders to be raised efficiently following purchasing policy
Compiling of the Customer Monthly Management Report
Reporting and management of work management system
Invoices raised to timetable
Maintaining and submitting the Hard Services Self Perform team timesheets
Receiving client tickets and closing them
Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.

Reception work

Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking
Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & campus tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed.
Oversees and/or performs a range of diverse administrative activities for a manager or group of managers in an assigned functional area.
Schedules appointments; maintains calendars; and schedules and coordinates meetings, events, and/or travel arrangements, as required.
Establishes, updates and maintains files, inventories and records and implements and maintains data management systems, as required.
Researches, gathers and compiles data and information; prepares reports and summaries; and replies to inquiries, selecting relevant data from a variety of sources.
Utilizes knowledge and understanding of operational policies and procedures to create, compose and edit administrative correspondence and documentation.
Serves as a central point of liaison with other functional areas and external stakeholders in resolving a variety of routine matters.
Performs other duties as assigned.

Person Specification and Key Competencies

Communication Skills

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Comfortable meeting and engaging with new people.
Warm and engaging demeanour. Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

EDUCATION And EXPERIENCE CERTIFICATES And/or LICENSES

Min 2 years of experience within a Customer Service environment providing guest and reception services to the highest standard.
Computer literate, preferably some data entry experience

ملخص الوظيفة

Receptionist/Contract Support (Cairo - Egypt)