Duty / Night Manager

Company Description

Mövenpick Resort Aswan lies within walking distance from the historical Island, tourist attractions and cultural sites. Our 5 star hotel is only a 20 minutes drive from Aswan.

Job Description

We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.

Key Responsibilities

• Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
• Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
• Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
• Handle escalated guest issues with professionalism and empathy.
• Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
• Prepare and monitor accounts ensures correct account procedures are followed.
• Assist in training and mentoring staff to uphold the highest hospitality standards.
• Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
• Ensure compliance with hotel policies, procedures, and standards.
• Prepare shift reports and communicate relevant details to the management team.
• Managing the Club Lounge and VIP guests as required.
  
  

This role is full-time permanent, with 40 hours a week guaranteed

Qualifications

• Previous experience in a supervisory or management role within the Luxury 5* hospitality industry, preferably in guest relations and front office operations.
• Strong leadership and team management skills.
• Exceptional interpersonal and communication skills.
• Proven ability to handle challenging situations with professionalism and composure.
• A passion for delivering outstanding guest experiences.
• Proficiency in hotel management software (e.g., Opera, Fidelio) and MS Office.
• Flexibility to work various shifts, including evenings, weekends, and holidays.