Contact Center Representative
- Nawy Real Estate
- New Cairo City, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
- Act as a professional and qualified representative for the company.
- Manage incoming calls for the organization.
- Follow up on complex customer inquiries as needed.
- Maintain detailed records of all incoming calls and inquiries in the company’s database.
- Assess customers’ needs and channel them to the appropriate departments.
- Conduct various surveys to gauge customer satisfaction.
- Address customer complaints and route them to relevant teams.
- Moderate social media interactions.
متطلبات الوظيفة
- Bachelor degree in any field.
- 1-2 years of experience in a call center or customer support.
- Strong phone and verbal communication skills
- Very good written and spoken English
- Active listening and patience
- Familiarity with CRM systems and practices
- Customer oriented
