Program Manager

Purpose of Job

Job holders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives. Job holders oversee the implementation of operational plans and the provision of significant improvements to set policies, procedures, standards and reports. Their main operational role includes development of integration delivery management framework and project execution strategy, in addition to leading a portfolio of integration projects.

Job Responsibilities

Project Delivery

• Develop ZATCA integration delivery management framework, guidelines, governance and tools in line with best practices and ZATCA overall strategy
• Develop integration project execution strategy, objectives, timeline and budget in line with requirements
• Participate in the sourcing of needed project service providers
• Execute integration project delivery in coordination with internal/ external stakeholders in line with ZATCA project management framework, guidelines, and processes
• Assess risks caused by project changes, and recommend appropriate corrective actions and solutions
  
  
  

Project Monitoring

• Follow-up and track projects’ overall progress and deliverables’ status
• Receive and review periodic reports from the PMO team detailing project performance and feedback
• Develop reports highlighting projects’ progress, milestones, challenges, and lessons learned
• Communicate results, lesson learned and needed improvement actions to top management and relevant stakeholders and follow-up proper implementation of the corrective actions
  
  
  

Organization and Operations

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested
  
  
  

People Management

• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes
  
  
  

Job Details

Communication and Contacs

Education

• Bachelor’s degree in Business Administration, or equivalent is required
• Master’s degree in relevant field is preferred
  
  
  

Experience

A minimum of 5 years of relevant experience

Competencies

PMO Management - Advanced

Communication - Developing

Professionalism - Proficient

Project Management - Advanced

Results Oriented - Proficient

Customer Focus - Proficient

Quality Management - Advanced

Change Enabler - Developing

Negotiation and Influence - Proficient

Vendor Management - Proficient