Workplace Digital Services - Telecom Services
- On-Hire
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
Workplace Digital Services - Telecom Services
A leading company in the Telecom industry is seeking a dedicated Workplace Digital Services professional specializing in Telecom Services to enhance their organizational communication systems. In this role, you will be responsible for optimizing and maintaining the telecommunication infrastructure and services to ensure efficient operations and user satisfaction within the workplace. A strong candidate should possess technical expertise along with excellent problem-solving and communication skills.
Key Responsibilities:
-Installing, troubleshooting and configuration of related Telecom / Cisco telephony equipment & infrastructure (desk phones, softphones, VGW, E1s, Headsets, …) in local site (Cairo MSC) and support remote sites in EUMA region, for example Morocco, Mauritius, Greece, Rome, Istanbul, and Madagascar.
-Internal users’ tickets tracking, analysis & provide resolution within SLA for both local and remote sites.
-Document and maintain records of changes and day to day activities.
-Provide regular reporting & analysis of trouble tickets & requests.
-Coordinate with network, infrastructure & external provider teams for any changes like office relocation and/or new installation.
-Coordinating and preparing for any new migration of our Cisco Webex voice services ensuring a smooth and seamless transition for our users and clients.
-Administrating Cisco Webex Calling Hub, a cloud-based portal that allows configuration management of users, devices, features, and policies.
إمتيازات الوظيفة
Attractive Package
متطلبات الوظيفة
-Degree in Engineering, Telecommunication or Computer Science.
-Fluent English in speaking and writing, French is a benefit.
-Certification in Cisco Voice is a benefit.
-10+ years in Voice/Telecom field
- Experience in Telecom & Network Infrastructure.
- Experience with Cisco Webex Calling & Contact Center
- Strong knowledge of Cisco voice products & services.
- Excellent troubleshooting and problem-solving skills.
- Strong customer focus and communication skills.
- Ability to work independently and as part of a team.
- Able to work under pressure.
