Account Manager
- One Services
- الرياض السعودية
- Full-time
وصف الوظيفة
The Account Manager is pivotal in nurturing and expanding client relationships at Zest. This role entails the oversight of client accounts, ensuring their satisfaction, and propelling business growth through actionable account strategies, adept problem-solving, and seamless collaboration across various teams. The ideal candidate should be proactive, detail-oriented, and customer-centric, possessing a comprehensive understanding of the company's services and the knack for providing outstanding client support.
متطلبات الوظيفة
Key Responsibilities:
1. Client Relationship Management:
• Build and maintain strong, long-lasting client relationships.
• Act as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly.
• Conduct regular check-ins and meetings to ensure clients are satisfied with products and services.
2. Account Growth and Retention:
• Identify opportunities to upsell or cross-sell additional services.
• Develop tailored strategies to meet client needs and achieve mutual business goals.
• Ensure account renewals and negotiate contracts to secure long-term partnerships.
3. Project Coordination:
• Collaborate with internal teams (e.g., marketing, product, support) to deliver projects on time and to client specifications.
• Communicate client feedback to the relevant departments for continuous improvement.
4. Performance Monitoring:
• Track and report on client account performance, including usage, satisfaction, and ROI metrics.
• Analyze client data to identify trends and recommend solutions to optimize results.
5. Problem Resolution:
• Address and resolve client issues or complaints effectively and efficiently.
• Serve as a liaison between the client and internal teams to resolve challenges.
6. Administrative Duties:
• Maintain accurate and updated records of all client communications and activities in CRM systems.
• Prepare reports, proposals, and presentations as needed.
Qualifications and Skills:
• Education:
Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent experience).
• Experience:
• 2-5 years of experience in account management, sales, or client services.
• Proven track record of managing multiple client accounts and meeting revenue goals.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Analytical thinking and problem-solving aptitude.
• Sales acumen and negotiation skills.
Key Attributes:
• Client-focused mindset with a commitment to delivering value.
• Ability to handle multiple priorities and work in a fast-paced environment.
• Self-motivated, proactive, and a strong team player.