Digital Customer Experience Improvment (UX)
- Advansys
- مدينة نصر، محافظة القاهرة، مصر
- Full-time
وصف الوظيفة
- Assess and enhance the overall digital customer experience across multiple platforms and products.
- Conduct in-depth user research, including customer interviews, surveys, and usability testing, to uncover pain points and opportunities for improvement.
- Analyze customer feedback and behavior data to inform design decisions and improve digital touchpoints.
- Collaborate with cross-functional teams including product management, design, and development to implement customer-focused improvements.
- Create customer journey maps, personas, and wireframes to visualize interactions and optimize user experiences.
- Stay informed of industry trends and best practices in user experience and digital customer experience improvement.
- Facilitate workshops and brainstorming sessions with stakeholders to generate ideas and design innovative solutions.
- Provide actionable recommendations for enhancing digital customer engagement and satisfaction.
- Engage in iterative design processes, conducting A/B testing to validate and refine improvements.
- Monitor and report on the impact of changes on customer satisfaction and experience metrics.
إمتيازات الوظيفة
- Hybrid working model
- 50 percent in USD
-Social and medical insurance
-Transportation
متطلبات الوظيفة
- Bachelor’s degree in Human-Computer Interaction, UX Design, Business, or a related field.
- Minimum of 5 years of experience in digital customer experience design or UX design.
- Strong understanding of customer experience principles and user-centered design methodologies.
- Experience with UX research techniques such as usability testing and customer feedback analysis.
- Familiarity with wireframing and prototyping tools (e.g., Sketch, Figma, Adobe XD).
- Excellent communication and interpersonal skills, enabling effective collaboration across teams.
- Strong analytical skills with the ability to interpret data and apply insights to improve customer experiences.
- Proactive mindset with a passion for solving customer problems and enhancing satisfaction.
- Knowledge of digital marketing and customer engagement strategies is a plus.
- Familiarity with web development technologies (HTML, CSS, JavaScript) is advantageous.
