Key VP of Engineering

We're looking for a highly creative, dedicated leader with a passion for driving global transformation. You get excited, not intimated by cutting edge solutions and you know how to build and lead a standout execution team to turn ideas into reality. You thrive in dynamic settings, and excel in amplifying your team's strengths. You have extensive experience scaling technology startups to multi-million ARR company/IPO/series C. As the cornerstone of our technological vision, you'll be more than a leader - you'll be a daring and resourceful problem-solver who never gives up. If you're ready to code, build a team with limited resources, and bend the world to your view, we want to hear from you.

Key VP of Engineering Responsibilities:

•Lead and mentor engineering team

•Define technical vision and roadmap

•Collaborate with cross-functional teams

•Oversee software development lifecycle Ensure high code quality and scalability

• Manage engineering processes and workflows

• Recruit and retain top engineering talent

•Foster diverse and inclusive team culture

•Maintain effective communication channels

•Stay informed about industry trends

• Drive technical excellence and innovation

Qualifications:

* Fluency in Maghrebi-Arabic

* 15 years of experience implementing Avaya and/or Cisco call-center technologies as both a player and coach

* Preferred cybersecurity certifications with hands-on experience

* Experience with IP-SIP, with a minimum requirement of experience with PSTN PBX's

* Proficiency in hiring and managing consultants, sales engineers, and sales support engineers

* Experience configuring IVR's, ACD's, MiBs, and integrating 3rd party applications

* Hands-on experience with integrating 1Gbps, 10Gbps, 100/200Gbps ethernet with SONET

* Previous experience with Teleperformance, TDCX, and Concentrix is highly desirable

* Willingness to travel 15-20% of the time

* Results driven with proven track record

* Minimum 10yrs of software development, system architecture and scalability, data engineering, cybersecurity and data privacy, and product management

* Capacity to work extended hours in a high-intensity startup environment

* Proven strategic thinking and problem-solving

* API integration

* Cloud computing

* Ability to navigate databases

* Strong familiarity with UX and UI design principles

* Keen understanding of cybersecurity best practices and threat detection Cloud platform infrastructures (AWS, Azure, etc.)