Assistant Manager (Business Support)

وصف الوظيفة


  • Organize and coordinate PAC meetings, including minute-taking, report drafting, document circulation, and responding to inquiries.
  • Prepare quarterly reports for senior management.
  • Extract and analyze data from Salesforce and Excel for decision-making.
  • Ensure teams effectively utilize and update the Salesforce system.
  • Maintain and update the deals pipeline.
  • Generate Salesforce reports for business committees and internal stakeholders.
  • Work with external parties to customize complex reports when required.
  • Prepare and submit Monthly Key Risk Indicators (KRI) reports.
  • Monitor risk events and maintain the risk register.
  • Serve as the primary liaison with risk officers on behalf of CLRE.
  • Manage the Fraud & Anti-Bribery Risk Assessment Reports (RCSA), ensuring timely follow-up and compliance reporting.
  • Manage audit reports and provide necessary information to internal and external auditors.
  • Act as the primary liaison between the Internal Audit Unit (INAU) and CLRE.
  • Analyze audit findings and propose solutions for compliance improvements.
  • Represent CLRE in customer online portal projects and ensure timely implementation.
  • Support the organization of roadshows, workshops, conferences, and training sessions.
  • Supervise additional business support functions as assigned by senior management.
  • Provide backup secretariat support for BizCom, BURC, and departmental meetings.
  • Prepare reports, manage documentation, and ensure smooth execution of meetings.
  • Education:
  • Bachelor’s degree in Business Administration, Banking, Finance, or a related field.
  • Master’s degree in a relevant discipline is required.
  • Experience:
  • Minimum 5 years of relevant experience, preferably in financial services or an international organization.
  • Experience in relationship management, trade finance, compliance, and business process oversight.
  • Technical Skills & Knowledge:
  • Strong analytical, sales, and planning skills.
  • High proficiency in Excel, Word, PowerPoint, and data analysis.
  • Experience with Salesforce or similar CRM systems.
  • Strong financial analysis and research skills.
  • Understanding of African market dynamics and trade finance instruments (Letters of Credit, Bills of Exchange, Guarantees).
  • Experience in client onboarding and KYC assessments.
  • Soft Skills:
  • Cross-cultural communication and ability to operate in diverse environments.
  • Excellent problem-solving and time management skills.
  • Strong writing, comprehension, and presentation skills.
  • High integrity, professionalism, and confidentiality in handling sensitive information.
  • Ability to work independently and manage multiple responsibilities efficiently.

Interested candidates should submit their CVs to [email protected] with the job title “Assistant Manager, CLRE (Business Support)” clearly stated in the email subject line for proper consideration.