Patient Experience Executive

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Patient Experience Executive

Abu Dhabi, United Arab Emirates

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Job Description

• Greets patients or their families and finds out the nature of their enquiry.
• Provides information to assist patients or refer them to the appropriate contact, either in the organization or elsewhere.
• Advocates patients’ and their families’ rights and responsibilities, confidentiality, information, and education.
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• Communicates all information to the Floor Supervisor on a daily basis.
• Expedites the flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
• Provides information about medical insurance coverage to patients and checks the same diligently before sending the patient to the doctor.
• Investigates patient/visitor concerns and implements appropriate courses of action.
• Keeps accurate records of discussions or correspondence with customers.
• Performs duties of handling patient/telephone/cash/back office work as specified in the duty roster.
• Performs other related duties incidental to the work described herein as and when assigned by higher authorities.
• Complies with all OSH and infection control policies, standards, and procedures and cooperates with hospital management to meet those requirements.
• Works in accordance with documented OSH procedures and instructions, following specific responsibilities.
• Is familiar with emergency and evacuation procedures.
• Notifies OSH hazards, incidents, near misses, and issues, and assists with the preparation of risk assessments and incident reports.
• Complies with waste management procedures and policies.
• Attends applicable OSH/infection control training programs, mock drills, and awareness programs.
• Uses appropriate personal protective equipment and safety systems.
  
  

Responsibilities

• Greets patients or their families and finds out the nature of their enquiry.
• Provides information to assist patients or refer them to the appropriate contact, either in the organization or elsewhere.
• Advocates patients’ and their families’ rights and responsibilities, confidentiality, information, and education.
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• Communicates all information to the Floor Supervisor on a daily basis.
• Expedites the flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
• Provides information about medical insurance coverage to patients and checks the same diligently before sending the patient to the doctor.
• Investigates patient/visitor concerns and implements appropriate courses of action.
• Keeps accurate records of discussions or correspondence with customers.
• Performs duties of handling patient/telephone/cash/back office work as specified in the duty roster.
• Performs other related duties incidental to the work described herein as and when assigned by higher authorities.
• Complies with all OSH and infection control policies, standards, and procedures and cooperates with hospital management to meet those requirements.
• Works in accordance with documented OSH procedures and instructions, following specific responsibilities.
• Is familiar with emergency and evacuation procedures.
• Notifies OSH hazards, incidents, near misses, and issues, and assists with the preparation of risk assessments and incident reports.
• Complies with waste management procedures and policies.
• Attends applicable OSH/infection control training programs, mock drills, and awareness programs.
• Uses appropriate personal protective equipment and safety systems.
  
  

Qualifications

• Preferably a graduate in any discipline.
• Minimum 1-year experience as a receptionist in a patient-focused environment and operation of a multi-line switchboard system is preferable. Interest in working in a hospital-related environment.
• Proficient in technology applications; basic MS Office (Word, Excel, & PowerPoint), MS Outlook, and Internet Explorer skills.
• Must have exceptional interpersonal skills, maturity, good judgment, and be capable of communicating professionally with a diverse range of individuals; superior phone etiquette skills.
• Patient-focused, service-oriented, patient, and understanding.
• Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
• Ability to work independently with minimal supervision.
• Reliable, punctual, dependable, and responsive.
• Excellent command of oral and written English. Arabic language is advantageous/desirable but not essential.
  
  

Job Info

• Job Identification 7025
• Job Category Administration
• Posting Date 03/07/2025, 10:32 AM
• Apply Before 04/30/2025, 10:32 AM
• Job Schedule Full time
• Locations Food Lands Building, Abu Dhabi, AE
  
  

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