Senior Store Customer Advisor (Dubai Mall)
- Zegna
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
JOB CONTENT
To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.
Functional Responsibilities
- Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
- Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
- Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
- Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
- Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
- Maintain personal grooming standards as advised by the Store Manager.
- Maintain clean and organized display, fitting rooms and stock areas.
- Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
- Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
- Recruit customers for the database, accurately entering their details on the system.
- Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
Education/ Qualification
- High school qualification
- 4 to 6 years retail sales or customer service experience.
- Good communication and interpersonal skills
- Pleasant personality and good grooming
- Passion for retail industry
- Achievement Drive
- Building Relationships
- Empathy
- Influencing
- Serving Customers
- Team Working
- Conceptual Thinking
