Accounts & Transaction Monitoring Specialist
- Dopay
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
About dopay
dopay is transforming payroll and financial services for businesses and their employees. By providing a seamless payroll payments solution with instant access to salaries via dopay prepaid cards, we help businesses move away from cash payments while being at the forefront of financial inclusion.
About the Role
We are seeking an Accounts & Transaction Monitoring Specialist to manage transaction-related requests from our banking partners and ensure timely, accurate responses to compliance inquiries. This role involves reviewing flagged transactions, coordinating with corporate clients when needed, and maintaining strong documentation for compliance and operational efficiency. The individual will also support chargeback cases and dispute resolution processes and will be responsible for daily follow-up and monitoring of key operations tasks, ensuring smooth workflow and coverage in case of absences.
Key Responsibilities
- Transaction Monitoring & Investigations:
- Manage and respond to bank compliance team requests regarding salary transfers, cardholder transactions, and account activity.
- Conduct investigations on flagged transactions and ensure all inquiries are addressed accurately and in a timely manner.
- Collaborate with internal teams to assess and document cases that require further review.
- Stakeholder Communication & Coordination:
- Serve as the primary point of contact for transaction-related inquiries from banking partners.
- Coordinate with corporate clients as needed to verify payment details and ensure compliance requirements are met.
- Work cross-functionally with compliance, customer success, and onboarding teams to manage and resolve cases effectively.
- Documentation & Compliance Tracking:
- Maintain organized records of compliance requests, responses, and resolutions.
- Ensure adherence to regulatory timelines and internal SLAs.
- Prepare reports and summaries on transaction trends and compliance-related activities as needed.
- Chargeback & Dispute Resolution:
- Manage chargeback cases in collaboration with payment processors and customer care teams.
- Ensure proper documentation is provided for dispute resolution and work to improve dispute outcomes.
- Operations Monitoring & Support:- Follow up and review daily reports related to key Operation tasks, including:
- Payments
- Wrong Payments
- Suspense Amounts
- Accounts Life Cycle
- Handle these tasks in case of an absence within the team, ensuring continuity and accuracy in execution.
إمتيازات الوظيفة
Why Join Us?
- Be part of a high-growth fintech making a real impact in emerging markets.
- Work directly with top-tier enterprise clients and decision-makers.
- Drive real business outcomes, helping organizations digitize payroll and empower their employees financially.
- A fast-paced, collaborative environment where your contributions shape the company’s future.
Next Steps
Does this sound like you? Apply now and let’s shape the future of payroll together!
متطلبات الوظيفة
- Experience:
- 3+ years of experience in financial compliance, banking operations, fraud prevention, or transaction monitoring (preferably in fintech, payments, or payroll services).
- Familiarity with AML regulations, banking transaction monitoring, and compliance protocols is a plus.
- Skills & Qualities:
- Strong understanding of compliance and regulatory standards related to transactions.
- Excellent communication and coordination skills to manage stakeholder inquiries efficiently.
- Highly organized and detail-oriented, able to track and prioritize multiple compliance requests.
- Ability to work collaboratively across teams and handle operational requests efficiently.
- Analytical mindset with problem-solving abilities.
- Location:
- Should be open to working out of both our downtown Cairo and New Cairo office locations.
