Assign towing requests by manually dispatching tow trucks based on availability, proximity, and service priority.
Monitor real-time operations by tracking active service requests, ensuring on-time arrival and proper job execution.
Communicate with providers by coordinating with tow truck drivers and service providers to confirm availability and dispatch status.
Handle escalations by addressing delays, service issues, or provider unresponsiveness and taking corrective actions.
Verify provider readiness by ensuring dispatched providers have the necessary equipment and are prepared for the assigned job.
Provide customer service support by assisting in resolving customer concerns related to towing dispatch and service delays.
Record and report data by maintaining accurate logs of dispatch activities, cancellations, delays, and escalations for performance tracking.
Collaborate with teams by working closely with the operations, logistics, and customer service teams to improve dispatch efficiency.
Ensure compliance by following company policies and operational procedures for dispatching and provider management.

High school diploma or equivalent, with a bachelor’s degree considered a plus.
Fluency in Arabic and English
One to three years of experience in dispatching, logistics, or a related field.
Familiarity with dispatching software and GPS tracking systems.
Strong communication skills to coordinate effectively with providers, customers, and internal teams.
Problem-solving abilities for quick decision-making in real-time operational challenges.
Multitasking skills to manage multiple service requests simultaneously.
Paying attention to detail to ensure accurate dispatching and timely service fulfillment.
Tech-savviness to work with dispatch software, spreadsheets, and communication tools.
Time management skills to prioritize tasks and ensure efficient scheduling of towing requests.
Team collaboration skills to work effectively with different departments to optimize dispatch operations.

ملخص الوظيفة

Dispatcher