وصف الوظيفة
As an Application Support professional at Adree, you will play a vital role in ensuring the smooth operation and performance of our applications. You will be responsible for troubleshooting application issues, providing technical support to users, and collaborating with development teams to implement improvements and resolve incidents. Your focus will be on maintaining high levels of customer satisfaction through timely response and effective resolution of technical inquiries.
Your key responsibilities include:
- Monitoring application performance and availability, identifying and resolving issues proactively.
- Providing first and second-level support to users, addressing their application-related queries and problems.
- Collaborating with development teams to communicate user feedback and implement necessary enhancements.
- Documenting technical issues and resolutions in a shared knowledge base.
- Assisting in the deployment of application updates and patches, ensuring minimal disruption to users.
- Participating in incident management processes and contributing to root cause analysis efforts.
- Conducting training sessions and providing user support on new features and functionalities.
Join Adree’s dynamic Application Support team and contribute to delivering excellent user experiences through effective application management and support.
متطلبات الوظيفة
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in application support or a similar role.
- Strong understanding of application troubleshooting methodologies and tools.
- Experience with ticketing systems and incident management processes.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, with the ability to convey technical concepts to non-technical users.
- Familiarity with database technologies (SQL, Oracle) is a plus.
- Ability to work collaboratively in a team-oriented environment.
- Knowledge of software development lifecycle and Agile methodologies is advantageous.