Process Improvement Senior Specialist JOB

JOB DESCRIPTION

1. JOB DETAILS

Job Title

Senior Specialist, Process Improvement

Job Code

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Sector

Strategic Affairs

Department

Business Excellence & Continuity

Section

Quality & Process Improvement

Reports To (Job Title)

Process Improvement Unit Head

Number of Staff Supervised

Direct Reports
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Total Reports
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1. JOB PURPOSE

To implement and manage process improvement function of DCT in line with established framework and objectives. The Senior Specialist role will review processes and contribute to complete process improvement projects in line with defined time and targets. Also, the role will conduct process audits to assess the impact of processes on business.

1. ACCOUNTABILITIES

Key Accountabilities

Business Process Improvement

• Participate in reviewing processes across the DCT are appropriately drawn and mapped on flow charts, workflows covering major activities across the DCT sectors in line with desired quality standards.


• Identify need for change by conducting a process audit on current issues or potential risks for DCT. Prioritize areas for business improvement and review how each process impacts the organization, resources and stakeholders (employees, customers, students, partners, suppliers, etc.).


• Report and coordinate with the Senior Management to clearly present the necessity for change & recommendations and how it impacts the DCT to gain intensive upper-management support.


• Carry out and complete process improvement projects within a specified time frame while achieving a cost reduction goal.


• Co-ordinate the performance improvement vision and deployment planning as defined by the Senior Management/Executive Team.


• Achieve buy-in from all decision makers for the successful application of performance excellence / performance improvement. Create team processes for optimising results.


• Work with Finance and other members of the organization in assessing, tracking and reporting the financial benefit of a Performance Improvement project.


• Prepare and submit monthly project scorecard reports for management review and decision making.


• Coordinate communication activities and market the process and results by publicising goals, plans, progress and results.

Policies, Processes and Procedures

• Follow all section policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner

Collaboration

• Collaborate with internal and external stakeholders on matters related to process improvement area in order to facilitate flow of information and also to build awareness in those areas.

Day-to-Day Operations

• Follow the day-to-day operations set by the Line Manager in the unit to ensure continuity of work and the delivery of effective and high quality outputs.


• Report on a regular basis to the Line Manager on their operational activities, Its challenges, hurdles and methods of resolution or mitigation etc. as required to keep the Line Manager informed and updated about their activities.

EHS (Environment, Health and Safety)

• Comply with all relevant EHS guidelines, policies and procedures, by reporting incidents and hazards on a timely manner, and reduce consumption of natural resources to support in protecting the environment and ensure a healthy and safe work environment.

Change Management

• Support the creation of culture susceptible to change management through a ‘hands-on’ and ‘can-do’ approach to DCT’s new business opportunities, participating in the development of new initiatives, meeting planned targets, and demonstrating preferred high-performance behaviours.

1. COMMUNICATION & WORKING RELATIONSHIPS

Internal

External

• Strategic Affairs Sector


• All Other DCT Relevant Sectors / Departments

• General Secretariat of the Executive Council (GSEC)


• Accreditation Firm and Consultants.

1. QUALIFICATIONS, EXPERIENCE, COMPETENCIES

Qualification (e.g. Academic Qualification, Certifications, Licenses)

• Bachelor’s or Master’s degree in Business Administration, Finance, Economics, Public Policy or equivalent.

Experience

• At least 3 to 5 years of experience in business process, quality management, and/or operational excellence role. Preferably, someone with an experience in assessing processes / systems impact on the business. As well as the ability to identify process improvement opportunities.

Competencies

Core Competencies

Level

Functional Competencies

Level

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