وصف الوظيفة
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
- Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
- Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
- Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
- Coordinate customs clearance activities with the Customs Department or Customs Broker.
- Handle delivery order release and completion of turnover and self-pick-up leg.
- Ensure customers are invoiced for all shipment-related charges.
- Provide routing instructions to origins based on the shipping instructions received.
- Communication with customer about denied parties - if screening failed.
- Ensure valid quotation for Consignee is in place.
- Follow up on credit issues with the finance team once credit check escalation is received and inform central operations about credit authorization.
- Responsible on Customs Clearance charges, duty, and tax payment.
- Create customs related income reserves and cost accruals in TMS (TANGO) - including duties and taxes
- Complete activities on the CUS leg in TMS (TANGO).
- Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
- Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
- Inform Third Party Broker about D/O readiness and complete the TUR leg once D/O has been released
- Communication with Customer/Broker regarding D/O release and original documents .
- Ensure on-time invoicing within corporate guidelines.
- Generate outgoing invoices, create invoicing package/pouch, and dispatch to Customers
- Arrange crane, forklift, and/or labor if required.
- Graduate of any field.
- Preferably has experience in the same field.
- Effective and professional communication skills (both in the English and local language).
- Decision-making and problem-solving skills.
- Ability to prioritize and manage time
- Attention to detail and accuracy.
- Must work well within a team.
- We’re strong believers in continual training and development for our people. After all, your success is our success.
- See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
- Our vacation and leave policies reflect our belief in proper work-life balance.
- We offer comprehensive support through an Employee Assistance Program, dedicated to enhancing and strengthening the well-being and resilience of our employees.