Assistant Front Office Manager

Company Description

Our Vision, we make moments

Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in the beautiful coastal city of Sharm El-Sheikh, Egypt. As a key member of our front office team, you will play a crucial role in ensuring exceptional guest experiences and smooth hotel operations.

• Assist the Front Office Manager in overseeing daily front office operations and guest services
• Provide leadership and support to front office staff, fostering a collaborative and customer-focused environment
• Train, mentor, and evaluate team members to maintain high service standards
• Handle guest complaints and escalations professionally and empathetically
• Collaborate with other departments to meet guest needs and resolve issues promptly
• Implement and maintain loyalty programs to enhance guest satisfaction and retention
• Monitor and analyze key performance indicators to achieve departmental goals
• Assist in developing and implementing innovative strategies to improve guest experiences
• Ensure compliance with hotel policies, procedures, and local regulations
• Participate in revenue management initiatives, including upselling techniques
• Manage shift operations, including staff scheduling and workload distribution
• Stay updated on local tourism trends and events in Sharm El-Sheikh to provide valuable information to guests
  
  

Qualifications

• Proven leadership experience in a front office or customer service role within the hospitality industry
• Bachelor's degree in Hospitality Management or related field (preferred)
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members
• Strong problem-solving abilities and attention to detail
• Proficiency in hotel management software, preferably Opera Cloud or similar systems
• Fluency in English and Arabic; additional languages are a plus
• First Aid certification
• Demonstrated ability to multitask and manage time effectively in a fast-paced environment
• Flexibility to work varying shifts, including weekends and holidays
• Familiarity with local culture, tourism industry, and hospitality regulations in Sharm El-Sheikh and Egypt
• Customer-focused mindset with a passion for delivering exceptional service
• Ability to remain calm and professional under pressure
• Strong organizational and analytical skills
• Enthusiasm for mentoring and developing team members
  
  

Additional Information

Your Team And Working Environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.