وصف الوظيفة
Responsibilities
- Manage and process travel requests, advances and their respective documentation for staff, guests, and all productions.
- Liaise with travel agencies and travelers.
- Help travelers and individuals initiating the travel requests, on travel procedures and travel issues. Answer enquiries, arrange airfare bookings, offer suggestions, and determine the optimal itinerary.
- Negotiate favorable deals, on all travel aspects and ensure the needs of the project are met.
- Coordinate and monitor correspondence, secure proper approvals, receive and substantiates invoices and coordinate with the Finance Department for the mode of payment as well as on-line payments.
- Act as emergency contact for travelers and individuals initiating the travel requests.
- Maintain and update travel documentation and manage database travel information.
- Maintain records of all communication and transactions with travel agents/airlines/accommodation, and all received offers.
- Analyse and monitor the services received by travel agencies, airlines and/or accommodation facilities to improve the services.
- Track orders from placement through to delivery, logging of invoices and following up on payments.
- Ensure goods & services are delivered to the business on timely basis & update end users.
- Manage Supplier Database and ensure documentation is up to date.
- General Admin. Tasks: Booking meeting rooms, hotel contracts, corporate deals.
- Resolve issues with stakeholders/suppliers, escalate when necessary.
- Quarterly reports on Travel
- Passionate about delivering results
- Planning skills
- Problem-solving skills.
- Negotiation
- Flexibility and adaptability
- Ability to follow directives and procedures, along with ensuring compliance.
- Communication and active listening
- Customer service orientation
- CIPS (not essential)