Assistant Compliance Manager.Egypt-Compliance.Compliance Group.

Job Description

Support the team & Compliance Manager during day-to-day operations, ensure compliance to Regulatory requirements and Mashreq’s AML/KYC policies and procedures, achieve business goals while adequately addressing Compliance-related issues so that the Bank is not overexposed to regulatory, reputational or other risks. In addition to maintain ongoing awareness new regulations set by Central Bank Egypt and interpret the same to relevant units within the organization to ensure adherence. In addition to implementing Compliance initiatives - determined / guided by HO-Compliance.

Responsibilities

• Prepare and analyze regular reports to be presented to Mashreq Bank Staff, MANCO, Audit / Governance/Risk Committee etc. including complaints global figures, analysis, corrective actions & recommendations.
• Assist Customer Rights Manager in ensuring Bank’s internal procedures/policies remain compliant with Customer Rights Guidelines and providing support to the relevant stakeholders as and when necessary.
• Maintain a pro-active relationship with business, facilitating timely involvement to ensure compliant/workable solutions to business issues.
• Providing support to other Customer Rights staff members in their respective areas as and when required.
• Assist the Customer Rights Manager in garnering a strong compliance driven culture/environment within Business Groups/ Divisions.
• Assist in Customer Rights related projects/UATs as and when required and ensure that they are successfully completed within the required time frame.
• Fulfill & provide regular CBE reports required within customer rights directives.
• Provide recommendations for Mashreq processes or activities whenever needed to comply with Customer Rights standards.
• Pinpoint areas that need improvement according to prepared analysis & provide recommendations for corrective actions to comply with customer rights scheme.
• Review complaints related to the Outsourced Companies & Payment Service Providers and provide any relevant recommendations.
• Ensure fulfillment of Customer Rights training within Mashreq for staff & increase their awareness regarding the related regulations.
• Ensure fulfillment of Customer Rights Awareness to customers and increase their knowledge for their rights, banking and financial awareness.
• Provide ongoing coaching and guidance to CRPU Team Members; ensure their understanding with Customer Rights Unit responsibilities that should be accomplished.
• Initiate Regulatory Oversight over Complaint Handling Teams in addition to preparing reports with remarks, concerns and CRP recommendations in order to take the corrective actions.
• Review NPPAs from Customer Rights perspective and communicate all remarks to the relevant stakeholders.
• Review Marketing Materials, Products, services, NPPAs, Mashreq Applications, etc. in order to assure that they are complying with Customer Rights Guidelines.
• Assist Customer Rights Manager in leading the team and fulfill Customer Right Unit responsibilities & action plan.
• Innovate new ideas, Enhancement techniques to assist in facilitating the workflow, fulfilling Customer Rights Unit responsibilities and enhancing areas need improvement.
• Escalate issues, as applicable/appropriate, to the senior management and/or governance forums as appropriate.
  
  

Qualifications

• Around 8-10 years of experience in banking and / or relevant fields, e.g. law, commerce, risk etc. A strong sales/operational background would also be very useful out of which 2 in Customer Rights Compliance
• Professional qualification in business / commerce / economics / law.
• Basic understanding of international banking law / practice and products / services.
• General overview/knowledge / experience related to compliance / AML / Central Bank regulations.
• Ability to plan/organize
• Commitment to results
• Ability to influence & negotiate
• Decision making ability
• Team player and participation experience in variety of banking initiatives and solutions.
• Good decision making ability and administrative and interpersonal skills
• Computer literate and strong command of written and spoken English. Arabic is an advantage
  
  

About Us

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator

in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.