Front Stage Supervisor

Job Description

Hey there!

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition and start scripting your own story at Paramount Hotels Dubai!

Job Purpose

Responsible for supervising the Front Stage Agents in ensuring a smooth operation. The Supervisor ensures

that the standards of the welcoming experience of the Paramount Hotel are follows and that all guests or

visitors receive a personalized and welcoming service.

• Comprehensive knowledge of the Hotel, including all departments, services and outlets
• Set an example for all Front Stage Agents with regards to punctuality, grooming, courtesy, attitude,team work, guest relations and following of policies & procedures
• Assist Front Stage Agents in their daily work and to deal with any problems or guest complaints in a professional and efficient manner
• Function as a liaison between Front Stage Agents and the Duty Managers/ Producer Front Stage, offering feedback and communicating both ways
• Monitor performance of Front Stage Agents and provide feedback & coaching to ensure they are maintaining defined Front Stage standards
• Carries out training for new team and on the job training. Motivates staff to bring out excellent performance.
• Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken
• Check the allocation of any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning
  
  
  

Experience and Technical Knowledge

• Past experience in 5* luxury hotel with solid knowledge of front office operations.
• Solid experience with Opera PMs.
• Organized, people oriented and has good time management.
• High level of verbal and written English
• Other preferred languages: Arabic, Russian, Chinese, French, Spanish, German
• Operational knowledge of front desk operations
• Knowledge of Microsoft Office applications
• Knowledge of OPERA PMS
• Knowledge of VIP welcoming protocol
• Ability to supervise others