Technical Support Specialist

Job Purpose

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Job Dimensions

1. Install and configure new PC hardware and software on desktops, laptops, and peripherals such as phones, printers, external drives, and other related hardware.
2. Diagnose, troubleshoot, and resolve Microsoft Windows, hardware, system failures or bugs and software problems.
3. Perform basic computer wired and wireless network troubleshooting.
4. Monitor and maintain computer system and networks.
5. Communicate and assist users through a series of actions to help set up system or resolve issues.
6. Inventory Management-To maintain the inventory of all the computing devices that is to be accounted.
7. Privacy and Security-Enhancing Protection- To ensure that all workstations and computing devices are equipped with latest security features that follow company's policies and procedures.
8. Setup new users’ accounts and profiles and deal with password issues.
9. Connectivity-Network Issues-To ensure that the end users are connected to the organization resources.
10. Basic Infrastructure understanding to aid the support function.
11. Contributes to team effort by accomplishing related results as needed.
12. Manage security options and software in computers and networks to maintain privacy and protection from attack.

Qualification

Bachelor’s degree in IT or Computer Eng.

Experience

2+ Year

Skills

• Communication skills.
• Customer-oriented and patient.
• Teamwork.
• knowledge of ITIL, CCNA.
• Ability to diagnose and resolve basic technical issues.
• Good understanding of computer systems, mobile devices, Infrastructure, and other tech product