Customer Support Quality Team Leader
- elmenus
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
Job Description
- Monitoring customer complaints calls with customers.
- Coaching call center agents to enhance the quality.
- Monitor and present employees’ performance.
- Develop and maintain documents for various processes, and assist in preparing appropriate development plans.
- Customer Support
- Non-Voice Contact Center.
- Customer experience and satisfaction.
- Proven experience in quality control in the call center industry.
- Good understanding of various teaching methodologies and tools.
- Proficient in MS Office especially PowerPoint.
- Good time-management skills.
- Ability to multi-task.
- Strong interpersonal and communication skills.
- Critical-thinker and problem-solver.
- Excellent understanding of operation procedures.
