Collection Associate

Collections Associate

Location: NBS

Company: Nestlé Egypt Full-time

Purpose of Job:

The job of a collections associate is to make sure the business obtains all required payments from its clients. They are the go-to person since they are in charge of addressing past-due invoices and obtaining payments from the people or companies accountable for them while safeguarding Nestlé's financial resources. While notifying customers or business partners of past-due invoices and recording debt collections. To identify missed or past-due payments, they closely collaborate with the sales & finance team to examine customer accounts. To remind customers of missed payments or to interact with them via calls and emails to issue a statement of the amount owing to the company, it is their responsibility to generate collection analysis charts to be projected to the finance and sales manager.

A DAY IN THE LIFE …

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• Following up on the unallocated payment/ unexplained claims
• Following up on the returns from the customer
• Conduct Daily reconcialtion to be communicated with the customer
• Following up with the customers for the collection of each month by sending SOA of the confirming payment on a timely manner.
• Handling any Communication with the customer on (Overdue/due invoices, unallocated payment, and unauthorized deductions).
• Issue Dunning Letters to Customers
• Record result of communication with the customer and other internal collaborators
• Monitor payment plan trend agreed with the customer.
• Collate and send customer required supporting documentation for collection.
  
  

Conduct outbound collection activities to follow-up overdue amounts and/or remind for amounts that will fall due.

• Receive and action on incoming collection concerns from the customer and internal stakeholders.
• Collaborate with internal parties (Sales, CFSC, CC&IR), as needed, to be able to collect debt.
• Collate and provide necessary documents to third party and legal. Monitor customers handed over to 3rd party or legal.
• Acquire knowledge on KPIs on quality of services provided and present during DORs;
• Learn by participating in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving
• Leading the daily, weekly, & monthly catch meetings with the customers & internal stockholders by coordinating with the sales & finance team to ensure efficiency of collection.
• Responsible to update SOPs (twice a year).
  
  

WHAT MAKES YOU SUCCESSFUL:

Bachelor’s degree in finance/supply chain/business management.

Good understanding of Accounting Standards for Accounts Receivable

Fluent in the language of the Market that is serviced.

Fluent in English language.

Customer Service Skills.

Microsoft applications (Word – Excel – Power Point).