Director of Operations

Company Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Job Description

• Supervise and guide department heads (e.g., Front Desk, Housekeeping, Food & Beverage, Engineering) in their daily responsibilities.
• Monitor key performance indicators (KPIs) across all departments, such as occupancy rates, guest satisfaction scores, and revenue per available room (RevPAR).
• Ensure smooth and efficient hotel operations, including guest check-in/check-out, room assignments, and problem resolution.
• Foster a culture of exceptional guest service throughout the hotel.
• Respond promptly and effectively to guest complaints and inquiries.
• Implement strategies to enhance the overall guest experience.
• Conduct performance reviews and provide constructive feedback to department heads.
• Motivate and inspire staff to achieve operational goals.
• Assist in the development and management of the hotel budget.
• Monitor and control expenses to maximize profitability.
• Identify and implement cost-saving measures.
• Conduct regular inspections of hotel facilities and guest rooms to ensure cleanliness and maintenance standards.
• Implement quality assurance programs to maintain high standards of service.
• Ensure the safety and security of guests and employees.
• Develop and implement emergency response plans.
• Comply with all relevant safety and security regulations.
• Identify areas for improvement in hotel operations and implement necessary changes.
• Stay abreast of industry trends and best practices.
• Participate in industry events and conferences.
  
  

Qualifications

• Minimum 5 years of experience in hotel operations management, including supervisory experience.
• Extensive knowledge of hotel operations, with a strong focus on Food & Beverage management
• Demonstrated ability in strategic planning, budgeting, and financial control
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Must be living in Egypt
• Preferred Local candidates.
• work permanent license is required.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
• Strong leadership abilities with experience in performance management and team development
• Proficiency in Microsoft Office suite and hotel management software
• Outstanding communication and negotiation skills
• Ability to work collaboratively in a fast-paced, dynamic environment
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• In-depth knowledge of industry trends, best practices, and quality standards
• Adaptability and resilience in managing multiple priorities and stakeholders
• Fluency in English; knowledge of other languages is a plus