Sr. Specialist, Partner Performance
- Ninja
- الرياض السعودية
- Full-time
وصف الوظيفة
We are seeking a detail-oriented Senior Specialist, Partner Performance, to manage special projects and performance tracking for our Partner Operations team. The ideal candidate will focus on vendor quality programs, performance management, and the analysis of key metrics such as delivery times and trigger compliance.
Key Responsibilities:
- Lead special projects, including preparation and coordination of vendor quality programs and performance management initiatives for the live operations team.
- Analyze key performance metrics (e.g., delivery times, "marked as ready" statuses) to ensure timely and accurate service delivery.
- Monitor and enforce compliance with trigger rules and operational standards, providing actionable insights for improvements.
- Collaborate with internal teams and external partners to optimize performance and identify opportunities for improvement.
- Develop and maintain performance dashboards to track progress and provide reports to senior leadership.
- Support process improvement initiatives to enhance efficiency, quality, and partner satisfaction.
متطلبات الوظيفة
- Bachelor's degree in business, operations, or related field.
- Proven experience in performance management and data analysis.
- Strong knowledge of partner/vendor management and quality control processes.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate effectively with cross-functional teams and external partners.