Patient Relations Executive
- NMC Royal Khalifa City
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
Job Description
Plans and coordinates with the In-charge as to the activities of the Patient Relations Programs which include patient’s complaints, suggestions, unusual situations, satisfaction rate of the patient
Responsibilities
- The Patient Relations Officer serves as liaison between patients and the hospital and is available whenever her or his assistance is needed.
- Visits patients on admission and on request any time during working hours.
- The Patient Relation Officer is responsible for managing the hospital’s patient complaint process.
- Maintains professional standards of Patient Relations Programs.
- Handles and follow-up on patient complaints depending on the level of complainant.
- Handles tours for visitors and guests.
- Performs other duties as assigned by the Patient Relations Officer In Charge
- Under the supervision of the Head of the Department, performs interpreting/transliterating services of oral or written communications between English and Arabic.
- Provide interpreting/ transliterating services for patients, employees and other individuals for meetings, interviews, telephone calls, etc. including one to one and group settings.
- Oversees admission for all inpatient from E.R
- A Bachelor's degree from an accredited institution in Psychology, Social Work or health related acceptable to the Director, MSSD or its equivalent.
- At least five (5) year of responsible experience in Patient Relations/Medical Relations, and Social Work.
- Must speak and write Arabic.
- Excellent public relations skills, people oriented individual, and excellent interpersonal relations skills.
- Knowledge in computer and statistical work is recommended.
- Holder of a valid UAE Driving license.
- Evidence of the practice of a high level of confidentiality.
