Center Manager (Ain Shams - Full time)

Job objective

The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls.

CM has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies & regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.

Environment

Internal: Quality, Operations, Medical staff, Marketing, Procurement, Finance, Facility management team, Warehouse staff and HR.

External: Donors, Health authorities, Government agencies, Patient associations, Third party providers, Medical associations, Corporates, Community-based organizations and others.

Key responsibility

People Management & Development

• Establish a work environment that foster operational excellence.
• Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
• Provide regular feedback and coaching for centers employees.
• Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.
• Administer regular check-ins and year-end performance review & development plans, etc.
• Assist in management of the recruiting process.
• Support and conduct teams trainings.
• Leading the periodic medical\operational meetings.
• Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.
  
  
  

Operations management

• Supervise the operations within the center.
• Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor
• retention improvement and corrective action plans.
• Attaining donation goals with the highest level of quality and compliance.
• Monitor net yields and implement improvement plans.
• Perform analysis of related data to promote efficient operations.
• Proactive operational processes enhancement and risk management.
• Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment.
• Resolve related facility issues and manage inquiries for facility information.
• Manage all aspects of financial oversight; setting annual budget and ensure center meets monthly financial targets.
• Provide leadership to ensure donor retention with high customer service levels.
• Create organizational culture and value systems which stimulate the morale and productivity.
• Operate the center and manage employees to the highest standards of ethics and integrity.
• Provide strategic planning for donor center growth.
• With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization.
• Provide public\institutional presentations for awareness and donor recruitment activities
• Establish partnership with relevant governmental and private entities for brand equity and donors' recruitment.
  
  
  

Quality & Compliance:

• Ensure that the center is operating with high compliance level to company's policies, procedures and regulations.
• Deviation management and CAPA development with timely implementation.
• Manage centers audit processes and help to resolve any related issues.
• Ensure timely response and closure to audit observations.
• Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for Responsible Person of a plasma collection center.
• Recommend changes and improvements to SOPs.
• Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.
  
  
  

Back up for Center Physician:

Part of the qualification for being a certified CM, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:

• Donor acceptance and deferral according to the relevant policies and procedures.
• Observe and coach the donor center technicians and phlebotomists.
• Donor counseling to individuals with unacceptable results.
• Management of Donor Adverse Event Reactions and the appropriate level of care.
• Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.
• Recommend changes and updates to the center procedures.
• Provide education sessions to the center medical staff as needed.
• Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
• Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.
  
  
  

Academic Experience Required.

Essential:

• Bachelor's degree in medicine.
• Formal Qualification in the medical field.
• Diploma/master's degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field.
• Minimum 8 years of relevant experience
• Supervisory and people management experience for at least for at least 3 years.
• Blood bank related experience.
• Experience in a GxP regulated environment and Quality standards. Desired:
• Experience in cGMP.
  
  
  

Computing Skills

• Proficiency in all Microsoft Office applications.
  
  
  

Personal Skills

• Leadership.
• Emotional intelligence.
• Assertiveness & decision-making ability.
• Resourcefulness and proactivity.
• Strong communication skills.
• Critical thinking and problem solving.
• Teamwork and collaboration.
• Professionalism and strong work ethic.
• Excellent customer service.
• Organized and able to manage time effectively.
• Analytical.
• Interpersonal skills.
• Ability to work within a highly regulated, labor intensive, fast paced medical environment.
• Ability to plan and execute activities for the improvement of overall operations.
  
  
  

Languages Excellent written and spoken English and Arabic.