Rooms Division Manager

Company Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Job Description

• Oversee the daily operations of the Rooms Division, which typically includes the Front Office, Housekeeping, and sometimes Reservations and Guest Services.
• Ensure exceptional guest service and satisfaction from check-in to check-out.
• Develop and implement operational policies and procedures to optimize efficiency and maintain high standards.
• Schedule staff and manage labor costs effectively.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Address guest complaints and resolve issues promptly and professionally.
• Monitor guest feedback and implement strategies to improve service quality.
• Ensure that guest rooms and public areas are clean, well-maintained, and meet brand standards.
• Develop and manage departmental budgets.
• Monitor expenses and identify opportunities for cost savings.
• Maximize revenue through effective room management and upselling strategies.
• Ensure compliance with health, safety, and security regulations.
• Maintain accurate records and reports.
• Coordinate with other departments, such as maintenance and food and beverage, to ensure seamless operations.
• They manage daily operations, including staffing, scheduling, and budgeting.
  
  

Qualifications

• A bachelor's degree in hospitality management, business administration, or a related field is often preferred.
• Several years of experience in the hospitality industry, particularly in front office or housekeeping roles, is essential.
• Progressive experience in supervisory or management positions is highly valued.
• Demonstrated experience in managing teams, including hiring, training, and performance evaluation.
• Strong leadership skills to motivate and guide staff.
• Effective management skills to organize and oversee departmental operations.
• Exceptional customer service skills and a passion for providing excellent guest experiences.
• Ability to handle and resolve guest complaints effectively.
• Proficiency in hotel management software and other relevant technology.
• Ability to think critically and solve problems effectively.