Guest Service Officer

Overview

Imperial College London Diabetes Centre (ICLDC), a M42 partner, is a state-of-the-art outpatient facility that specialises in diabetes treatment, research, training and public health awareness.

In just over a decade, the Centre has gained international renown for its holistic approach to the treatment of diabetes and related complications that enables patients to receive the full spectrum of care they need in one place.

ICLDC was established in 2006 in Abu Dhabi by Mubadala in partnership with the UK’s Imperial College London to address the growing demand for diabetes care in the UAE. The centre now operates three branches across Abu Dhabi and Al Ain, touching the lives of more than one million people through patient-centric programmes and public health initiatives.

About The Role

We are currently seeking an Emirati, for a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. You will be responsible for patient registration, scheduling, insurance verification, and customer support, playing a key role in upholding our service excellence standards.

Responsibilities

• Greet and assist patients, ensuring a positive first impression.
• Handle patient pre-registration, insurance eligibility checks, and appointment scheduling. Facilitate cash collections, billing inquiries, and accurate patient identification.
• Ensure compliance with DOH, DHA, and JCI regulations.
• Provide timely and professional communication with patients, families, and medical teams.
• Maintain patient confidentiality and ensure adherence to hospital policies.
• Contribute to process improvements and service excellence initiatives.
  
  

Qualifications

• UAE National, with a Family book.
• 2+ years of experience in a similar customer service, patient access, or administrative role.
• Strong attention to detail and ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills, with a patient-centric approach.
• Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals, etc.).
• Fluency in English (Arabic is a plus!).