وصف الوظيفة
Roles and Responsibilities - Team leader
- Complete shift management for the assigned shifts
- Roster Management and its adherence
- For Delivery staffs in the assigned shift
- For logistics associate in the shift
- For core colleagues and temp staff in the assigned shift
- Ensuring timely putaway and pickup of stock transfers
- Adherence to all warehouse SOPs in case of excess/shortage or damages recd in transfers
- Timely response on transfers pre alerts from source warehouse
- Ensuring minimal delivery breaches and timely handover of orders to drivers
- Ensure timely customer complaint resolution
- Be responsible for the health and safety of the staff present in the shift
- Must have the ability to handle any crisis via escalation management
- Submit timely end of the shift reports and ensure 100% cash collection closure
- Training of core colleagues and DAs on the relevant processes
- Customer initiated returns - ensure CIRs are picked up and processed as per policy
- Send shift end report for all the activities done
- Follow up with relevant 3rd party vendors directly for any concerns or absenteeism
- Delivery Breach %
- Shift adherence % (Delivery staff and core colleague checking as per roster)
- Cash outstanding
- Store shutdown
- Picking TAT
- Putaway TAT
- Transfers picking adherence as per capacity
- Productivity of core colleagues and DAs
- Min graduation degree
- Command over excel/google sheets
- Previous knowledge of inventory management preferred
- Previous experience in logistics sector preferred
- Knowledge of English Arabic preferred
This job is provided by Shine.com