Reporting to Management any recurring problems and suggesting solutions.
Communicating any news or announcement to owners.
Ensuring that all on-site services are up to Travco Properties’ standards.
Arranging periodical meetings to understand owner concerns/requests and to sustain Travco Properties’ image in front of all current and prospective clients.
Arranging for services and amenities to be available to residents.
Resolving client complaints by any means necessary providing appropriate solutions and alternatives and following up to ensure resolution.
Identifying and assessing clients’ needs to achieve satisfaction.
Following up on communication procedures, guidelines, and policies.
Creating and implementing Processes, procedures, and guidelines for the Community dept.
Managing customers’ accounts, and keeping records of customer interactions and transactions recording details of inquiries, comments, and complaints

Requirements

BSc in Business Administration or related disciplines.
5 - 7 experiences, preferably in the real estate field- Customer Facing - PR Public
Communication skills - Interpersonal skills. - Presentation skills
Precise, organized, and self-motivated

ملخص الوظيفة

Community Section Head