وصف الوظيفة

We are looking for a motivated and detail-oriented Customer Support Representative, ideally possessing a technical background, to become a part of our dynamic team. The successful candidate will take charge of providing technical assistance for our web and mobile applications, diagnosing software bugs, assisting clients with configuration challenges, and delivering technical support. In addition, communication with our development team will be essential when it comes to resolving complex issues.

إمتيازات الوظيفة

Additional accessories for your computer
Flexible Hours
Access to various educational resources

متطلبات الوظيفة

Technical Skills:

Minimum of 1-2 years of experience in customer support or a related field.
Proven experience in technical support is a plus.
Provide technical guidance and support to clients regarding our software solutions.
Collaborate with the product and development teams to ensure ongoing improvements and issue resolution.
Document and track customer interactions, following up to ensure timely resolution.
Stay updated on product developments and new features to offer customers the best possible support.
Ability to effectively manage customer interactions through various communication channels, such as email, phone, and chat.
Familiarity with CRM systems and practices.

Soft Skills:

Strong verbal and written communication skills.
Ability to work collaboratively and effectively in a team environment.
Maintain a high level of attention to detail.
Problem-solving mindset.
Ability to demonstrate empathy and patience when addressing customer inquiries and concerns.
Proactive and self-motivated learners.
Proficiency in using computers and basic software.
Ability to stay calm under pressure.
Ability to multitask and manage time effectively.

وظائف مشابهة

Community Phone