Quality Control Executive
- Dsquares
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions.
With our tech-savvy team and a passion for innovation, we're not just building programs; we empower businesses to build lasting relationships with their customers.
Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that’s redefining loyalty programs.
More than rewards, we create experiences. And more than customers, we build advocates.
About The Role:
The Quality Control Executive is responsible for evaluating service quality delivered by internal teams, identifying areas of improvement, and supporting continuous process enhancement. Through careful documentation and data analysis, the Quality Control Executive provides insights and suggestions to optimize procedures and uphold the company’s quality standards and policies.
Key Duties & Responsibilities:
- Ensure that customers have received the correct information clearly and address any inquiries they may have.
- Assess the quality of service provided by internal teams and identify areas for improvement.
- Document customer feedback and prepare analytical reports for the operations and quality teams.
- Suggest improvements to operational procedures based on customer feedback and data analysis.
- Adhere to the company’s quality standards and policies.
- Conduct phone calls with customers to verify their understanding of the operational process of services or offers.
إمتيازات الوظيفة
- Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
- Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
- Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
- Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
- Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.
متطلبات الوظيفة
- Previous experience in customer service or quality control (preferably in telecommunications or sales).
- Excellent communication skills and the ability to interact with various types of customers.
- Strong analytical skills and the ability to generate effective reports.
- Proficiency in Arabic; good command of English is a plus.
- Good computer skills and familiarity with CRM software (if applicable).
