وصف الوظيفة
Job Responsibilities
- Lead and oversee the onboarding team to ensure a seamless client activation process.
- Formulate and implement effective onboarding strategies aimed at maximizing customer adoption.
- Collaborate with sales, support, and product teams to improve the overall onboarding experience.
- Provide training and guidance to clients on system setup, features, and best practices.
- Track client progress, address any challenges, and maintain high levels of customer satisfaction.
Required Qualifications
- A minimum of 3 years of experience in customer onboarding, customer success, or implementation.
- Excellent leadership and communication abilities.
- Familiarity with cloud-based solutions, SaaS, or call center technologies.
- Proficiency in English and Arabic.
- Experience in the GCC market will be considered an advantage.
