Collection Agent

About ekar

ekar stands as the largest and pioneering self-drive mobility solution in the Middle East. Our innovative platform offers on-demand access to thousands of vehicles for carsharing and subscription leasing, all within our comprehensive ‘Self-Drive Super App’. Our mission is to transform the transportation experience and to enhance operational efficiency for car rental and leasing companies by leveraging our advanced Mobility OS.

Role Purpose:

You will collaborate with the collections team to effectively manage and oversee the collection processes, ensuring adherence to our established policies, procedures, and credit control regulations.

Key Responsibilities:

• Monitoring Debtor Reports: Conduct daily reviews of debtor reports to initiate communications with clients regarding overdue payments and upcoming installments. Diligently follow up on prior warnings issued to clients to facilitate prompt collection.
• Legal Compliance: Ensure that all outstanding amounts connected to rental agreements are escalated to the company lawyer. Track ongoing court cases and provide monthly status updates. Assist the company lawyer by supplying necessary guidance and relevant documentation.
• SIMA File Management: Collaborate with the collections team to guarantee the SIMA file is continuously updated with all activities and transactions related to each customer account. Manage accounts categorized as bad debts within the SIMA framework.
• Aiming for Targets: Strive to achieve team and individual collection targets on a daily, monthly, and yearly basis.

Qualifications:

• Proficiency in both English and Arabic.
• Strong literacy in computer applications, particularly Microsoft Word and Excel.
• Exceptional verbal and written communication skills.

Experience Required:

• 2-3 years of experience in collections.
• Experience in finance is advantageous.

Educational Background:

Degree in Business Administration, Finance, or related disciplines.