Coordinator Call Center
- Dubai Careers - A Smart Dubai Initiative
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
Job Description
- Maintain effective communication channels between the contact center and other departments to ensure seamless collaboration.
- Coordinate the day-to-day operations of the call center to ensure efficient service delivery and customer satisfaction.
- Monitor call center metrics and KPIs to evaluate performance and identify areas for improvement.
- Address escalated customer inquiries and complaints in a professional and timely manner to ensure high levels of customer happiness.
- Generate comprehensive reports on call center performance and identify actionable recommendations for enhancement.
- Ensure compliance with quality standards and regulations in call center operations to uphold service excellence.
- Coordinate with team members to align call center activities with DHA’s overall organizational goals, fostering a unified approach to customer service.
- Perform any other related duties as assigned
Required work Experience
Required Minimum Qualifications
Nationals: High School with 1+ years of overall experience
Non-Nationals:
Bachelors with 2+ years of overall experience, with 1 year of experience in specialty
Non Nationals:
Bachelors in Business Administration or a related field
Job Category
Administration
Advertiser
Dubai Health Authority
Educational-level
Bachelor
Required Nationality
All Nationalities (Priority for UAE National)
Monthly Salary
Less than 10000
Schedule-Time
Full time
Job Posting
25/03/2025
Unposting Date
24/04/2025
