Call Center Supervisor
- Juma Al Majid Holding Group L.L.C
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
- Tracks and monitors the team's daily operations and gather feedback to generate daily reports for the management.
- Assign ques and workload.
- Meeting operations KPI's.
- Checks the Projects Statuses and updates on the performance of each project to the management.
- Handle escalations with clients.
- Interacts and coordinates with other Group Business Units concerning escalations.
- Assist the Contact Center Manager with upcoming projects and on-going plans to achieve team and department goals.
- Maximize the utilization of resources and agents.
- Receive Inbound Calls, Emails and Live Chats through call center application as and when needed.
- Coach and mentor the team.
- Tasks commensurate with the role.
- Relevant Education Degree
- 3 years experience in a senior/supervisory role in Contact Call center
- Fluent in Arabic and English
- Approachable personality
- Outstanding leadership, interpersonal, and problem-solving skills
- Excellence verbal and written communications skills
- Effective listening skills
- Ability to adapt to change and multi-task are essential qualities
- Advanced Skills in Microsoft Office
- Excellent time management
- Excellent team leader
- Employment Visa
- Paid Annual Leave
- Medical Insurance for self & dependents
- Return air ticket every two years for self & 3 dependents
