IT Support Associate, OpsTech Solutions

  • Amazon
  • جدة السعودية
  • Full-time

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Description

As an IT Support Associate, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Key job responsibilities

Responsibilities include, but are not limited to

  • Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
  • Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
  • Traveling within your local or regional area to support our customers.

Basic Qualifications

  • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • Experience troubleshooting integrated and interdependent computer systems
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred Qualifications

  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
  • Experience in a dynamic environment with a high degree of customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Afaq - Warehouse Branch - J02

Job ID: A2897838

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