Sales Support Associate

Job Description

The outbound department of the contact center is a revenue-generating unit that makes calls to existing bank customers to promote additional products, ensuring basic eligibility and needs are identified.

We seek a friendly and customer-focused individual to join our Outbound team in Dubai. In this role, the Jobholder is required to support in all In-House fulfillment activities. The activities will include sourcing and scanning of CCO applications for Credit Cards and PILS. Follow up with customers to resolve discrepancies. In addition, provide assistance in day-to-day activities of the team.

What You'll Do

• Perform initial appraisal of potential customers by thoroughly examining their applications.
• Assess the credit standings of applicants through background check (AECB, bank statements etc.)
• Evaluate their eligibility for loan and credit cards.
• Source / resource all the files in timely manner on Finnone / BPM.
• Follow up with customers to clarify important points / missing documents etc.
• Remain up to speed regarding lending and other financial services.
• Maintain records and submit all approved cases to RMC.
• Cultivate trustworthy referral networks, suggest alternate channels and cross-sell products and services.
• Forge trust relationships and enhance customer dedication.
• Work within established regulations and always adhere to ENBD Services policies requirements.
  
  

What You'll Need

• High School / Diploma
• Prior experience of up to 3 years working in documentation collection and processing
• Knowledge of KYC documentation.
• Knowledge and understanding of Central Bank guidelines.
• Strong interpersonal skills.
• Ability to interact with campaign team members and all other key stakeholders.
  
  

Benefits

• Competitive salary
• Incentives
• Health insurance
• Career development opportunities
• ENBD Employees' staff benefits
  
  

About Us

ENBD

Meet the leading banking group in the region

Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.