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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will capture, enter, and validate customer orders in a timely and accurate manner, using all methods and all order types.

How You Will Contribute

You will:

Serve as a dedicated contact (business partner) for a defined set of customers for order management
Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
Have regular direct contact with customers (supply chain or buying department) regarding logistics
Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
Ensure that order acknowledgment and/or export documents are complete, accurate, and in line with export/import laws in the relevant country
Organize transport via third-party logistic operators and ensure on-time delivery

What You Will Bring

A desire to drive your future and accelerate your career, along with the following experience and knowledge:

Good numerical, analytical, and logical reasoning skills
Proficiency in Microsoft Office applications
High-level SAP competence
Experience within an FMCG/CPG company
A customer-facing role in customer service, logistics, or sales
Familiarity with an order-to-cash environment
Good knowledge of the total supply chain/order-to-cash process
Strong analytical and problem-solving skills

More About This Role

What you need to know about this position:

This role is critical to ensuring seamless order management and customer satisfaction by effectively coordinating with internal teams and external partners.
You will work closely with logistics, sales, and finance teams to optimize operations and enhance customer experience.

Education / Certifications:

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field preferred

Job-specific requirements:

2+ years of experience in order management, customer service, or supply chain within an FMCG environment
Strong communication and stakeholder management skills
Ability to handle multiple tasks in a fast-paced environment
Knowledge of import/export regulations is a plus

Travel requirements:

Minimal travel required, primarily for business meetings or training sessions

Work schedule:

Full-time position with standard working hours (flexibility may be required based on business needs)

No Relocation support available

Business Unit Summary

Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics

وظائف مشابهة

Lenme