Telephone Operator

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a professional and friendly Telephone Operator to join our team in Jeddah, Saudi Arabia. As a Telephone Operator, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. This position requires excellent communication skills, attention to detail, and the ability to multitask efficiently in a fast-paced environment.

• Answer incoming calls promptly and professionally, providing accurate information about services, amenities, and local attractions
• Handle guest inquiries, requests, and complaints with a courteous and helpful attitude
• Coordinate wake-up calls, messages, and other personalized guest services
• Assist guests in making reservations for dining, activities, or other services
• Process and confirm room reservations, ensuring proper documentation
• Relay messages and connect calls between guests and internal departments
• Maintain accurate logs of calls, requests, and complaints
• Monitor and update the internal communication system
• Assist in emergencies by providing clear communication to both guests and staff
• Uphold high standards of customer service in all interactions
• Actively seek feedback from guests to improve telephone services
  
  

Qualifications

• High school diploma or equivalent
• Prior experience in a similar role or customer service preferred
• Excellent verbal communication skills in English; additional languages are a plus
• Proficiency in using telephone systems and booking software
• Strong multitasking abilities and attention to detail
• Friendly, professional, and patient demeanor
• Commitment to exceptional guest service
• Basic computer skills, including proficiency in Microsoft Office Suite
• Ability to work in shifts, including evenings and weekends
• Knowledge of {NAME}, Saudi Arabia, and local attractions
• Adaptability to work in a fast-paced environment
• Strong problem-solving skills and ability to handle challenging situations calmly
  
  

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.