Reservation Agent - Reservations - Jumeirah Saadiyat Island

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018. 


About the Role:
An opportunity has arisen for Reservations Agent to join the Reservations team at Jumeirah Saadiyat Island. The main duties and responsibilities of this role:
About the Job:

• Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month. 
• Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards. 
• Gather and update all necessary guest details during the booking process (repeat guests, contact details, passport copies, flight details, special occasions, preferences) in Opera. 
• Always maintain proper and professional email and telephone etiquette. 
• Thoroughly read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments.
• Communicate last-minute changes such as new bookings, cancellations, or additional information to relevant departments promptly. 
• Ensure all bookings are guaranteed with payment before the cancellation period. 
• Follow up on no-shows with agents or guests to check for flight changes, cancel non-guaranteed bookings before the night audit, charge no-show fees if applicable, and update the manager on the status.

About you: 
The ideal candidate for this position will have the following experience and qualifications:

• 2 – 3 years of experience in a similar position within a luxury 5-star environment is desirable
• Software competencies – Microsoft Office programs (Intermediate)
• Problem solving 
• Project Management Skills 
• Detail orientated

About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.