Product & Customer Research Lead- SAAS

Flatgigs is currently hiring for an innovative client that's revolutionizing feedback in the service industry through their AI-powered platform. Their tool helps businesses measure and improve frontline staff performance through customer-driven feedback.

About Our Client

• Building a platform that captures real-time customer feedback for service providers
• Already piloting in hospitality with expanding interest from healthcare, retail, and government
• Values doers and self-starters who thrive in ambiguity and prioritize customer happiness

The Role

Goal: Become the voice of the customer and validate the product with real users.

Key Responsibilities:

• Lead customer research (qualitative and quantitative)
• Conduct user interviews and analyze data
• Transform insights into product recommendations
• Collaborate with product and engineering teams

Ideal Background:

• Experience as a product manager, UX researcher, startup founder, or service industry operator
• Early-stage tech experience, preferably B2B SaaS
• Passion for understanding user needs and pain points