Sales Performance Manager / Trainer (Remote)

York Towers is a global luxury real estate development leader of York Holding Group. Since 2016, we have delivered exceptional properties and managed six dynamic projects across five countries and three continents. With eight offices worldwide, we leverage cutting-edge technology and market insights to create multicultural residential communities that redefine modern living.

Location: Remote

Job Summary

The Sales Performance Trainer is responsible for monitoring, analyzing, and enhancing the sales team's performance to achieve sales targets and improve operations.

This role focuses on performance data analysis, call quality assessment, and conversion rate optimization to enhance sales effectiveness.

The ideal candidate will work closely with sellers, providing direct support and guidance while collaborating with the training team to implement customized courses that improve skills and overall performance.

Key Responsibilities

• Call Quality Analysis
• Monitor and evaluate sales call quality to assess communication and persuasion skills.
• Identify strengths and areas for improvement in seller interactions.
• Conversion Rate Analysis
• Track and analyze the conversion rate from leads to potential clients.
• Review negotiation stages and provide strategic guidance to increase success rates.
• Customer Visit Monitoring
• Track and analyze the number of customer visits to the office each month.
• Develop strategies to increase visits and improve client engagement.
• Deal Conversion Optimization
• Monitor conversion rates from visits to closed deals.
• Provide coaching and tactical recommendations to enhance negotiation effectiveness.
• Performance Reporting & Feedback
• Prepare regular performance reports with insights and recommendations.
• Identify performance gaps and suggest corrective actions to improve efficiency.
• Direct Coaching & Support
• Offer real-time guidance and support to sales agents.
• Train agents on effective sales processes and best practices.
• Training Development & Delivery
• Organize and deliver targeted training programs to enhance seller capabilities.
• Develop and implement customized learning modules for skill improvement.
• Lead onboarding training for new sales agents to ensure a strong start.
  
  

Requirements:

• Proven experience in sales performance management, preferably in real estate sales.
• Strong data analysis skills and a deep understanding of conversion processes.
• Ability to guide, motivate, and coach a remote sales team toward achieving goals.
• Excellent communication and interpersonal skills for effective coaching.
• Commitment to sales process improvement and continuous learning.